Controlling Project Stakeholders

Can we? Probably not.

As PMI says in its latest edition of the PMBOK:

"Because project managers rarely, if ever, have the ability to control stakeholders, Control Stakeholder Engagement was renamed to Monitor Stakeholder Engagement." (page 650, PMBOK)

What We Focus On

The other day I found myself focusing on some negative events in the news. Looking for inspiration, I stared at my library of books. One book jumped out to me (felt like it literally did!)

"QBQ!", by John G. Miller, is a great book of not-so-common sense. (The full title is Practicing Personal Accountability at Work and Life - QBQ! The Question Behind the Question®, What to Really Ask Yourself to Eliminate Blame, Complaining, and Procrastination.)

Mr. Miller talks about making better choices through changing the questions we ask ourselves and others. His three simple guidelines for creating a QBQ are:

1. Begin with "What" or "How" (not "Why," "When," or "Who").
2. Contain an "I" (not "they," "them," "we," or "you").
3. Focus on action.

As he says, "What can I do?" fits the guidelines perfectly.

So, instead of thinking, "Why are they acting like that?" I started re-focusing on where I was and what I could do.

Hey, sounds like some good things are happening in the world now. Funny how that happens!

Will Working on Projects Help You Be Less Stressed?

I was talking with a business manager the other day about organizing a presentation for her group. She said, "It's always so hectic around here, people aren't so organized. Let's see if they have time to attend the session."

I replied, "Well, there you go. Project management can help with that!"

How can working with a project mindset help with organization?

First, there's the defining of the project itself and its scope. What are we doing and not doing? Clarifying that will help keep focus and eliminate unnecessary efforts.

Then there's the schedule. What has to be done next? Can someone else do part of the work concurrently to save time? Knowing what is to be done when can help reduce the running-around-with-the-head-cut-off routine.

And there's risk analysis. What should we take care of now and what money can we put aside for in case uncertain events occur? Then we can rest assured we have taken care of the what-if's and what-may-happen and get on with the job.

These are just a few examples of how organizing work into projects can reduce stress. But let's not forget communications – lack of proper communications can cause many headaches in a project. That's why identifying who is interested in the project, who can affect it positively and negatively, and how the stakeholders want to be communicated with, is so important.

If we can define these things at the beginning of the project and keep an eye on them as we go along, we will have a stronger project.

Where's the Wizard?

The movie, The Wizard of Oz, tells the story of a girl and her dog who were picked up by a cyclone and transplanted to the Land of Oz. There she met a scarecrow who wanted a brain, a tin man who wanted a heart, and a lion who wanted courage. The girl, Dorothy, wanted to get home.

Then they hear there's a wizard who can give them these things.

When they get to the wizard, they discover he is a small man behind a curtain. But, along the way, they have found what they were looking for: they had it inside themselves all along.

Training is like that. You know you want to know something and you seek out how to learn it. But, you wouldn't have even known to look if you hadn't had the inkling of the concepts within you.

Training helps you discover what you already know. Things are unveiled to you.

BrenDaniel provides individualized PMP training, as well as classroom training. Ask us for an assessment of your own or your organization's project management capabilities and needs.

Want to Write Your PMP Exam Before the Test Changes?

The sixth edition of the PMBOK is now out. This means the Project Management Professional (PMP) exam will change soon. The Project Management Institute (PMI) has said that will happen in the first quarter of 2018.

What does this mean to PMP aspirants? If you have studied using the fifth edition, you will likely want to get your exam written before the test changes.

If you are in this situation, and are looking for a refresher course or individualized training for the PMP, we have what you are looking for: classroom training, online learning, and one-to-one study sessions. Get in touch!

Have You Got Plans?

Last week my daughter and I were sitting down to breakfast. I asked Shannon what her plans were for the day and she told me. Then she asked me the same thing.

I said, "I plan to have x results."

Shannon retorted, "That's not a plan!"

"What?" I asked.

She reminded me that a plan has to do with what you are going to do, not the results you want. Touche, Shannon! (I should know better. 😉)

The Emperor's New Clothes

My friend Amy was telling me about a project she was on. Being new to the industry, she had asked her project manager (PM) for more information on a term. The PM blustered through an explanation. My friend left the conversation, still not understanding.

The next day, Amy decided she would go back to the PM and ask some more questions. Amy told the PM she just didn’t get what the term meant. With that, her PM admitted she didn’t really know either. They decided to look into it together.

When Amy told me about this situation, I thought of the story of The Emperor’s New Clothes. Sometimes we are afraid to admit we don’t know something because we are supposed to be the expert. (In the story, everyone can see the Emperor has no clothes but the only one who will say this is a young child.) However, admitting to not knowing something is really a sign of strength. After all, who knows everything?

Probably even more importantly, the manager admitting her lack of knowledge built more trust with Amy. Only by admitting we don’t know can we grow, both personally and professionally.

Grow Halifax with Project Management Skills

We are very pleased to be partnering with the Halifax Chamber of Commerce to promote the value of project management in Nova Scotia through the Grow Halifax initiative.

To support you, we are offering these different project management programs in Halifax.
(dates updated June 26, 2017)

Project Management Professional (PMP) Certification
This course is 10 half days and designed specifically for people who intend to obtain their PMP certification.

• September 21 - November 23 (8:30 AM to Noon each Thursday)

The Project Management Fundamentals
This course is for people interested in applying project management concepts immediately to their work. It is recommended that participants interested in taking the PMP Certification course take this course first.

• July 24-26, 2017
• September 25-27, 2017
• November 20-22, 2017

Navigating Project Success: Applying Project Management

This program is for business owners and those who work for them on projects. It is especially useful for those who have the responsibility to ensure their projects are completed on time and on budget.

• December 4-8, 2017

Please express your interest at brendaniel.com.

Who Needs to Know?

Have you ever had someone say, "You don’t need to know that; leave that part to me," when working on a project?

After your first reaction ("Huh?"), if you are like me, you would be thinking, "Hmm, I asked because I needed to know."

What happened here? It seems as though clear roles and responsibilities have not been defined. One person thought it was their responsibility to do that part of the work and didn’t realize another person also needed to know.

What could have helped? A RACI chart would have been useful. RACI stands for responsible, accountable, consulted and informed. It would show who is:

• (R)esponsible for the work (to get the job done)
• (A)ccountable for the work (to report on it)
• Needs to be (C)onsulted on the work (their input gotten)
• Needs to be (I)nformed about the work (perhaps their part of the project depends on it)

Typically, a RACI chart is drawn with activities down the left-hand column, and roles or people’s names along the top row.

Here is an example of a RACI chart from raci.org:

It's a very handy tool indeed to prevent some conflicts from occurring.

Root Cause Analysis Reveals Options

This past week I have witnessed two miracles.

For the past four months, my son Zachary has been unable to walk on his right foot and since February he could not talk due to a violent cough.

After taking him to many doctors and health professionals of all types (24 altogether!), no cure was found. Until we came upon Dr. MacAdam, a chiropractor who corrected the problem in two visits. With some manipulations of the spine and neck, Zachary was walking and talking again. (Thanks Dr. MacAdam - and to all who helped along the way.)

It would be good to know for sure why the problems occurred, though we may never know with certainty. In the meantime, we can look at possible causes, and possibly rule some out. Below is my simple root cause analysis diagram (also called a fishbone or Ishikawa diagram) pertaining to the situation.

Such a flexible tool that can help in many cases.