Have you ever had someone say, "You don’t need to know that; leave that part to me," when working on a project?
After your first reaction ("Huh?"), if you are like me, you would be thinking, "Hmm, I asked because I needed to know."
What happened here? It seems as though clear roles and responsibilities have not been defined. One person thought it was their responsibility to do that part of the work and didn’t realize another person also needed to know.
What could have helped? A RACI chart would have been useful. RACI stands for responsible, accountable, consulted and informed. It would show who is:
- (R)esponsible for the work (to get the job done)
- (A)ccountable for the work (to report on it)
- Needs to be (C)onsulted on the work (their input gotten)
- Needs to be (I)nformed about the work (perhaps their part of the project depends on it)
Typically, a RACI chart is drawn with activities down the left-hand column, and roles or people’s names along the top row.
Here is an example of a RACI chart from raci.org:
It's a very handy tool indeed to prevent some conflicts from occurring.